These policies govern your use of OneTouch TaxApp. Please read them carefully.
OneTouch TaxApp is operated by justadopeboy (Pty) Ltd, a company registered in the Republic of South Africa ("we", "us", "our"). The app provides tax preparation and financial organisation tools for South African individuals and businesses.
OneTouch TaxApp is a preparation and organisation tool — not a registered tax practitioner, financial advisor, or legal advisor. Documents, calculations, and summaries generated by the app are:
You must be 18 years or older and legally entitled to enter into contracts in South Africa. By registering, you confirm this.
You agree to:
Paid plans (Starter at R299/month and Business at R499/month) are billed monthly and are paid upfront before accessing the service. Subscriptions renew automatically unless cancelled. You may cancel at any time — your access continues until the end of the current billing period, after which no further charges are made.
7-Day Money-Back Guarantee: If you are not satisfied within the first 7 days of your first payment, you are entitled to a full refund — no questions asked. See our Refund Policy for details.
All software, design, content and trademarks belonging to OneTouch TaxApp are the property of justadopeboy (Pty) Ltd. You may not copy, reproduce or distribute any part of the service without written permission.
Your data remains yours. We do not claim ownership of any financial data, invoices or documents you create within the app.
To the maximum extent permitted by South African law, justadopeboy (Pty) Ltd shall not be liable for:
We aim for high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated where possible. We reserve the right to modify or discontinue any feature at any time.
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse the service. You may delete your account at any time from Settings — this permanently deletes all your data.
These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
We may update these terms from time to time. Continued use of the service after changes constitutes acceptance. We will notify users of material changes via the app or email.
For questions about these terms: [email protected]
OneTouch TaxApp offers generous feature access on Pro and Full plans. This Fair Usage Policy exists to protect the stability, performance, and cost sustainability of the service for all users — not to limit normal, good-faith business activity.
To ensure system stability and fair access, OneTouch may monitor usage of the following features:
Usage data is collected on a per-user, per-month basis and resets at the start of each calendar month.
Usage is considered acceptable when it is consistent with normal, day-to-day business operations — for example, sending invoices to clients, querying the AI assistant for tax guidance, or delivering documents to recipients you have a legitimate commercial relationship with.
Usage that falls outside normal business patterns may be subject to review. This includes, but is not limited to:
Where usage is determined to be excessive or abusive, OneTouch reserves the right to take proportionate action, which may include:
We will always endeavour to notify you before taking any action and to work with you to find a resolution. Account suspension under this policy is a last resort.
This policy is not intended to impose hard numeric limits on legitimate users. If your usage reflects genuine business activity — even at higher-than-average volumes — you are unlikely to be affected by this policy.
If you believe your account has been affected in error, or if you have high-volume business needs you'd like to discuss, please contact us at support@onetouch.net.za.
justadopeboy (Pty) Ltd (Reg. No. K2025049314) t/a OneTouch TaxApp, registered in South Africa. We are the "responsible party" under POPIA (Protection of Personal Information Act 4 of 2013).
Account data: Email address and name when you sign up.
Business profile data: Business name, entity type, VAT registration status, PAYE details, financial year end — entered by you.
Financial data: Invoices, expenses, quotes, bank statement data, and figures you enter into the app — entered by you.
Technical data: Login timestamps, browser type, and app usage patterns to improve the service.
Usage metrics: On Pro and Full plans, we track monthly counts of AI assistant queries, WhatsApp messages sent, and emails delivered. This data is stored against your account and used solely for service operation and fair usage monitoring — it is not shared with third parties.
We do not collect: ID numbers, banking passwords, or any information beyond what you voluntarily enter.
We do not: sell your data, share it with advertisers, or use it for any purpose other than operating the service.
On Pro and Full plans, bank statement content and chat queries are sent to Anthropic's Claude AI API for processing. This is done over an encrypted connection. Anthropic's data handling is governed by their Privacy Policy. We send only the minimum data required to generate your results.
We collect aggregate usage metrics (AI calls, messages, emails) per user per month for the following purposes:
These metrics do not contain the content of your messages or AI queries — only a count of events. They are governed by our Fair Usage Policy and are never used for advertising or profiling.
Your data is stored on Supabase infrastructure with row-level security — meaning no other user can access your data. All connections use TLS encryption. Access is protected by your authentication credentials.
We share data only with the following processors, each bound by their own data processing agreements and applicable data protection law:
We do not share your data with SARS, accountants, government bodies or any other third party without your explicit consent, unless required by law.
On the Full plan, you can generate a time-limited accountant access link. This is entirely voluntary. You control who receives the link and can revoke it at any time. The linked party can read your financial summary but cannot modify or delete your data.
Under POPIA and applicable law, you have the right to:
To exercise these rights: [email protected]
We retain your data for as long as your account is active. When you delete your account, all personal and financial data is permanently deleted within 30 days. Anonymised aggregate usage statistics may be retained indefinitely.
We use only essential session cookies required for authentication. We do not use advertising cookies or third-party tracking cookies.
OneTouch TaxApp is not intended for users under 18. We do not knowingly collect data from minors.
Privacy queries: [email protected]
justadopeboy (Pty) Ltd (Reg. No. K2025049314) t/a OneTouch TaxApp
3 Seagull Close, Hout Bay, Cape Town, Western Cape, 7806
Republic of South Africa
Email: privacy@onetouch.net.za
As required by POPIA Section 55, justadopeboy (Pty) Ltd has designated an Information Officer registered with the Information Regulator of South Africa.
Information Officer: Jody Abrahams
Contact: privacy@onetouch.net.za
We process your personal information for the following lawful purposes:
We do not process special personal information as defined in Section 26 of POPIA (race, religion, health, sex life, biometric data, etc.).
Processing is based on:
You have the right to:
To formally request access to your personal information as provided under PAIA, submit a completed PAIA Form 2 to privacy@onetouch.net.za. PAIA Form 2 is available from the South African Department of Justice at www.justice.gov.za. We will respond within 30 days as required by PAIA Section 25.
Your data may be processed by Supabase, Anthropic, Resend, Sentry, and Vercel (all USA/EU-based) as third-party service providers. These transfers occur under appropriate safeguards as required by POPIA Section 72. All providers maintain industry-standard security certifications.
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated:
inforegulator.org.za
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
We have operator agreements in place with Supabase and Anthropic as required by POPIA Section 21, obligating them to maintain the confidentiality and security of your information.
In the event of a data breach that is likely to affect you, we will notify you and the Information Regulator within 72 hours of becoming aware of the breach, as required by POPIA Section 22. Notification will be sent to the email address associated with your account and will include the nature of the breach, the information affected, and steps taken to address it.
Personal information is retained for the duration of your account. On account deletion, data is permanently removed within 30 days in line with POPIA Section 14.
You may cancel your OneTouch subscription at any time. There are two ways to cancel:
Both methods are valid and will be honoured. We aim to confirm your cancellation within 2 business days.
If you cancel before your 7-day free trial ends, you will not be charged. Simply cancel before the trial period concludes and no payment will be taken.
If a scheduled subscription payment fails, your account enters a 48-hour grace period. During this window your access is maintained while you update your payment details. If payment is not resolved within 48 hours, your account will be suspended until payment is made. No new charges are attempted after the grace period without your action.
To claim your guarantee, email support@onetouch.net.za within 7 days of payment with your account email. This guarantee applies to your first payment only and is in addition to your rights under the Electronic Communications and Transactions Act 25 of 2002.
You may cancel your subscription at any time either directly in the app (Settings → Subscription → Cancel subscription) or by emailing support@onetouch.net.za with your account email and a cancellation request. Both methods are valid and will be honoured. On cancellation:
After the 7-day guarantee period, subscriptions are non-refundable. We will issue a full refund in these additional circumstances:
If you experience a genuine issue outside of the above, we may at our discretion offer a free month extension as a goodwill gesture. Contact us at support@onetouch.net.za to discuss your situation.
Email support@onetouch.net.za with:
We aim to respond within 2 business days. Approved refunds reflect in 2–3 working days via your original payment method.
justadopeboy (Pty) Ltd t/a OneTouch TaxApp is not registered with the South African Institute of Tax Professionals (SAIT), the South African Institute of Chartered Accountants (SAICA), or any other professional body. We are not a registered tax practitioner as defined in Section 240 of the Tax Administration Act 28 of 2011.
All documents generated by OneTouch — including VAT201 summaries, EMP201 payroll prep, IRP6 estimates, ITR14 preparation packs, and bookkeeper handoff packs — are:
Before submitting any return or payment to SARS, you must:
The AI assistant and bank statement analysis features use large language models which can produce errors. AI-generated tax guidance:
justadopeboy (Pty) Ltd accepts no liability for:
Always consult official sources for authoritative tax guidance:
Only the minimum data required to generate results is sent to the AI. For bank analysis this includes statement text. For the assistant this includes your question and basic business profile (type, VAT status). We never send: ID numbers, banking passwords, or full personal profiles.
We use Anthropic's Claude API. Anthropic's handling of data is governed by their Privacy Policy and Usage Policies.
AI models can make mistakes. All AI-generated content in OneTouch is:
The AI is instructed to only extract data it can actually read — it never estimates or invents figures. Where it cannot read a value clearly, it returns blank and flags it for manual review. Despite this, you should always verify the extracted figures against your original bank statement before using them in any tax submission.
You can opt out of AI features at any time by simply not using them. Downgrading to the Free plan removes access to all AI features and no further data is sent to the AI provider.
Pro plan includes 10 AI assistant calls per month. Full plan includes unlimited AI calls. Bank statement analysis calls are separate and not counted against the assistant limit.